Greehill is digitizing urban trees in globally, and we are looking for professionals with good spatial (3D) orientation skills to process and quality control the acquired field data.  

Who we are

As the global pioneer in nature-based smart-city solutions, we help cities around the world to become more sustainable and more resilient against climate change. We are leading in applying smart city technologies such as the latest remote sensing and machine learning to green urban assets. With our cloud-based platform cities improve the well-being of their citizens through a greener, healthier, safer and more resilient urban environment while reducing operational costs. We currently operate offices in Budapest, Berlin, Singapore, San Francisco and Paris. 

Our team specializes in end-to-end project planning, delivery, and technical support, ensuring accuracy, efficiency, and high data quality at every stage. We provide strong pre-sales GIS support, including tree count estimation, road length calculation, and target area analysis, alongside detailed project feasibility studies. From route planning for scanning to continuous data quality monitoring and final checks, we ensure smooth execution and reliable outcomes. Our focus is on delivering high-quality projects on time while providing consistent support throughout the project lifecycle.

 Your contribution will be

Provide production support for already delivered GIS projects focused on laser scanning of trees. Handle customer-reported data issues via tickets, fulfill special requests from customers and project managers, and ensure delivered datasets, outputs, and GIS deliverables remain correct and usable.

• Triage and resolve post-delivery production tickets related to tree laser scanning deliverables (point clouds, images, derived tree metrics, GIS data).

• Investigate data issues, run controlled reprocessing / re-export steps when needed

• Perform quality checks and document results.

• Manage customer and PM special requests: custom AOIs, additional formats, extra attributes/metrics, alternative projections, incremental deliveries, tailored map exports.

• Coordinate with stakeholders and internal teams (Data Processing, Validation, QA, Engineering, AppDev) for escalations; provide clear evidence, examples, screenshots

• Maintain accurate ticket updates: impact, root cause, workaround, ETA, final resolution; follow SLA and incident process.

• Improve operations: maintain runbooks, known-issue lists, delivery checklists, and propose automation for recurring fixes.

 We need you to have

• Experience in production/post-delivery support for GIS, geospatial data, or remote sensing deliverables.

• Strong understanding of GIS fundamentals, tools: QGIS/ArcGIS, LAStools, CloudCompare (or equivalents).

• Ability to run QA checks and explain issues clearly to customers and project managers, run structured customer troubleshooting calls (collect evidence, confirm expectations, agree on acceptance criteria).

• Strong SQL skills; comfortable investigating data in relational databases.

• Familiarity with ticket-based workflows (prioritization, SLAs, escalation paths, customer communication).

• Strong problem-solving and stakeholder communication in a ticket-driven environment.

• Strong ownership mindset: drives issues end-to-end.

We give preference to…

• Experience setting and enforcing support SLAs

• Ability to maintain a knowledge base / FAQ and proactively reduce repeat questions through documentation and templates.

• Experience with cloud storage delivery workflows and large dataset handling.

How we work – We believe the best ideas happen when people spend time together. That’s why we work 4 days a week from the office, with 1 day from home, creating space for collaboration while still keeping some freedom.

We appreciate the interest of all job seekers in our organization. However, please note that at this time, we are unable to consider applications from outside of Hungary, who require a work permit for this position. We thank you for your understanding and encourage you to explore other opportunities with greehill in the future.